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Delivery Terms & Conditions

Introduction

The website http://www.dlastore.com is an online shopping store selling products through the Internet (hereinafter referred to as "online store") which was created and is being operated by the company under the name "LEONIDAS I. ANDRIKOPOULOS" (hereinafter referred to as the "Company", or "we"), headquartered in Athens - Greece, Halkidikis 35 and legally represented, with VAT Number EL068815788 and, Customer Service hotline of the online store +30 (210) 345 4746.

The following terms and conditions apply to the use of the online store with the brand name "DLASTORE" which is online at the URL http://www.dlastore.com. Each user who enters,  transacts or uses the services of the shop (hereinafter referred to as “guest” and / or “user” or “customer” depending on whether is limited to only visiting the online store or purchasing products) is considered to accept the following conditions without exception. Anyone who does not agree with these terms and conditions, they should refrain from visiting and using this website as well as making any transaction or use of the services of this online store.

General Terms of Products Delivery

The COMPANY is responsible to pack the product properly and, if fragile, to place appropriate label on the outside of the package so as to ensure its safe delivery to the customer.

The COMPANY is liable for the delivery of the product to the customer within a reasonable time depending on the geographical location of the customer.

The COMPANY ships the products only to the destination countries listed in the checkout page of the online store.

The COMPANY ships the products only through the shipping methods listed on the checkout page of the online store, unless there is a specific agreement between the customer and the COMPANY for different shipping method for specific order.

Should the customer pay through a payment gateway (e.g. PayPal), the COMPANY reserves the right to consider as valid the shipping address that the customer has registered with the payment gateway at the time of payment, even if it differs from the corresponding shipping address which the customer has declared in the online store through the checkout process.

Shipping Costs

The shipping costs vary depending on the total weight of the products of the order, the destination country and the selected shipping method.

The shipping costs include charges of the cooperating postal companies, the insurance cost of the package and the cost of the packaging materials.

The online store offers customers the ability to have an estimation of the shipping costs of their order by the following way: the customer places the products they desire into the shopping cart and the quantity per product, and at checkout page of the online store they choose the destination country so as to have an estimation of the shipping costs per available shipping method. At this stage, the customer is not obliged to give any further personal information (e.g. shipping address, email, phone, etc.), or to proceed with the payment of the order.

Taxes - Duties of the Country of Destination

The COMPANY is not required to know and mention in the online store any potential taxes and duties that may be chargeable on a product by the Customs of the destination country.

The prices listed in the online store only concern the products value which include sales tax applicable to Greece.

Delivery Time of Products

The COMPANY delivers the product appropriately packaged at the cooperating postal and courier companies in one (1) business day after clearance of customer payment.

The delivery time of products mentioned in the online store is not guaranteed, but estimated according to the statistics maintained by the COMPANY from previous orders, and it runs from the date of dispatch of the product, and not the date of purchase, or payment clearance.

The COMPANY is not responsible for delays in delivery of the products, which may be caused by unforeseen events or circumstances beyond the control of the COMPANY such as:

  1. weather conditions that may affect transportations occurred either at the place of destination, or intermediate places the shipment may pass from.
  2. armed conflicts in the destination or intermediate countries from which the shipment may pass.
  3. strikes associated with professions that may affect shipments such as postal and Customs services, transport services, airlines etc.
  4. Clearance through Customs of the destination country.
  5. Heavy work-loads on postal companies due to religious holidays of Greece, or the destination country.

Product Loss by the Postal Companies

If the customer does not receive the product within the estimated delivery time, they should inform the COMPANY in time, so we can take necessary actions for locating the shipment.

If the product is not delivered to the customer after a reasonable period of time which is determined to fifteen (15) days for domestic shipments, and thirty (30) days for international shipments, the COMPANY is required to reimburse the customer the full amount of the received payment (i.e. product value and shipping costs) within three (3) business days. The refund of the customer will be made in the same way the customer paid for the product. In particular, if the payment was made via credit card, the COMPANY will inform the issuing bank or payment gateway (e.g. PayPal) so that they cancel the transaction, and the bank or payment gateway will then take appropriate action defined by the contract signed between them and the customer. The COMPANY shall not bear any responsibility about when and how the bank or payment gateway perform the funds reversal to the customer.

Exceptionally, and in agreement with the customer, the COMPANY may ship a replacement product to the customer free of charge.

Order Cancellation from the side of the COMPANY

The COMPANY reserves the right to refuse delivery of the product in the following cases:

  1. The purchased product is not in stock, or found defective by the COMPANY before it’s shipped. If the customer order includes other products, then in agreement with the customer, the COMPANY may deliver the other products of the order, and partially refund the customer payment. The refunded amount will include the value of the product that will not be delivered, and the corresponding shipping cost. The refund of the customer will be made in the same way the customer paid for the product. In particular, if the payment was made via credit card, the COMPANY will inform the issuing bank or payment gateway (e.g. PayPal) so that they cancel the transaction, and the bank or payment gateway will then take appropriate action defined by the contract signed between them and the customer. The COMPANY shall not bear any responsibility about when and how the bank or payment gateway perform the funds reversal to the customer.
  2. The customer has paid through a payment gateway (e.g. PayPal) and requires the product to be delivered to a shipping address different than the one the customer has registered with the payment gateway at the time of payment.
  3. The customer requires the product shipped against a shipping method that is not listed at checkout page of the online store.
  4. The customer requires the value declaration on the package having a lower value than the actual one, so as to avoid duties and taxes by the Customs of the destination country.
  5. The customer requires the labelling of the package with different contents than the actual ones, so as to avoid duties and taxes by the Customs of the destination country.
  6. The COMPANY considers the customer to be high risk based on their transactional behaviour at previous purchases from the online store, or other online stores owned by the COMPANY, or the physical store of the COMPANY. In this case the COMPANY is not required to inform the customer about the reasons they are considered to be high risk.
  7. The customer is in a country listed in the checkout page of the online store, but in which there are occurring events that may jeopardize the delivery of the product (e.g. extreme weather conditions, armed conflicts, strikes associated with professions that can affect shipments such as postal and Customs services, transportation, airlines, etc).

In all the above cases and provided that the customer has paid for the product(s), the COMPANY is required to reimburse the entire payment received (i.e. product value and shipping cost) within three (3) working days and cancel the customer order. The refund of the customer will be made in the same way the customer paid for the product(s). In particular, if the payment was made via credit card, the COMPANY will inform the issuing bank or payment gateway (e.g. PayPal), so that they cancel the transaction, and the bank or payment gateway will then take appropriate action defined by the contract signed between them and the customer. The COMPANY shall not bear any responsibility about when and how the bank or payment gateway perform the funds reversal to the customer.